Troubleshooting

 

Here is a list known problems and work-a-rounds.

 

Mouse Trails Problem

 

  1. There are two settings on Windows 2000 that need to be set for people who are experiencing the mouse trails problem. So they only need to adjust these settings as needed -- so we don't need to do this for every system.
     

  2. Go to the "Start" button and select the "Settings" side pull and the click on the "Control Panel".
     

  3. Once the window comes up, double click on the "Mouse" icon or word. This will bring up the window which allows customization to the mouse settings.
     

  4. Select the "Pointers" tab.
     

  5. There are two settings on this dialog box that need to be set: (1) The "Enable pointer shadow" needs to be unchecked (or turned off) and (2) the "Scheme" should be set to "(None)". There may be other schemes that will work, but I know the ones like the "3D-Bronze" will not.
     

  6. Select "Ok" or "Apply" to make the settings active and the problems should be gone.

 

See VX Note.You will need to restart VX in order to realize the changes made to the mouse settings.

 

 

Graphics Card: NVIDIA Vanta/Vanta LT, Memory Size: 16 MB

 

In order to obtain the best performance on this graphics card make sure you get the latest driver (Detonator 3) from www.nvidia.com. The driver will provide a noticeable improvement for your graphics card.

 

With this graphics card & driver combination, there is still one problem that you might run into under certain conditions. The problem is that your graphics display speed my drop off significantly under the following conditions:

 

 

What happens is that when this graphics card runs out of on board memory it reverts to a very slow display method. There are several things that you can do to work around this problem.

 

 

 

Video Card Drivers

 

Installing the latest available driver for your video card can result in a variety of benefits, including increased system performance, new component features, or the elimination of a technical problem. If your computer locks up, the video appears choppy, or the screen goes black, an updated video driver may solve the problem.

 

Computer system and component manufacturers constantly update their drivers so that their hardware can run the latest software programs with the best possible performance. If you determine that your system is not using the latest driver, or your current driver is dated earlier than one year prior to today's date, you should consider obtaining an updated driver.

 

If your video card was included with your system at the time of purchase, contact the manufacturer of your computer system about obtaining the latest version of a driver. If you have purchased a system component separately from your computer system, contact the component manufacturer to obtain the latest version of the driver. Updated drivers are frequently available from the Internet and manufacturer BBS services. Refer to your hardware documentation for contact information. Please be aware that charges may be incurred when contacting these sources.

 

 

Using VX and Personal Firewalls

 

The following information is for network administrators or IT security people and should not be of interest to the average user. Those individuals who setup and administer firewalls should be very familiar with most of this information.

 

VX is using the TCP/IP and IPX protocols to perform LOCAL network connections. VX does not at any time try to access the internet. The VX rendering module is a separate executable that loads, communicates with VX using the TCP/IP protocol and then shuts down. VX uses the IPX protocol to get the MAC address of the network card for licensing purposes.

 

If you are running a personal firewall, there is no reason to disable it while VX is running. It just needs to be configured correctly for your system. This is something that has to be done with any firewall application. You shouldn't rely on the default settings of any security software.

 

Many personal firewall applications incorrectly presume that software using the TCP/IP protocol always wants to communicate with the internet. For this reason, the VX applications will probably need to be added as trusted applications to your personal firewall application to allow them to work together properly.

 

Here is a list of VX executables that may or may not have to be added as trusted applications to your personal firewall application (if they are added when they do not need to be it won't hurt anything):

 

vx.exe

vxmain.exe

vxcg.exe

vxserver.exe

vxserversvc.exe

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