Technical Support

Reseller Support

Your first support call should be made to the reseller from whom you purchased the product. All of our resellers receive training in the products they represent, and thus are able to respond to any technical problem you may experience.

Alias Support

At Alias, we work hard to provide you with intuitive technical products. Additionally, we aim to provide online documentation containing the information you need to enable you to work independently. If you have a technical question that you cannot answer with the tools provided, please contact our Technical Support department for assistance.

Notes

You must be a maintained end user to receive technical support from Alias or your reseller.
Alias technical support services are subject to Alias' (or your reseller's) prices and terms and conditions in place at the time the service is used.
Should unmaintained end users contact us, Alias reserve the right to charge a fee in accordance with the amount of time spent solving their technical problems.

Help us to help you

When contacting us for technical support via phone, email, or fax, please provide the following information for the fastest possible service:

Your name, company name, and phone number.
Exact product name and version number (look under the Help About dialogue).
Windows operating system used, for example, Windows 2000.
Browser and version, for example, Internet Explorer 4.x.
Complete description of the problem, including any step-by-step instructions to reproduce.
Your aluser.xml diagnostic file (requires Alias Diagnostic Utility (ALDIAG) - can be downloaded from the Alias Web Site).
Exact wording or, where applicable, screen shots of any messages displayed in error dialogues, displayed when you encountered the problem.
Steps taken to try to resolve the problem.
Any previous email communications (if any) with Alias about the issue.

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