Release Notes Introduction > Customer Error Reports

Introduction

An introduction to the Release Notes document.

The Release Notes document contains information on:

troubleshooting common problems
limitations that have been fixed in this release of AliasStudio
known limitations in this release of AliasStudio.

Limitations that are new in this release of AliasStudio are indicated by .

Troubleshooting common problems

Follow this procedure when you encounter a problem using AliasStudio.

If you encounter a problem while using AliasStudio, do the following:

First check the Tools & menus online documentation (Help > Tool locator ) for the feature you are having a problem with.

Some features have specific workflows that you must follow, and some features have certain inherent limitations.

For rendering problems, you can also check the Troubleshoot section of the Rendering online documentation.

To make sure AliasStudio is correctly installed on your system, check the Installing online documentation for your operating system.

To make sure your system is qualified to run AliasStudio, check the appropriate Qualification Chart in the Community > Support > Qualified Hardware section of the Autodesk web site:

www.autodesk.com/qual-charts

If you still cannot resolve the problem, check the Release Notes document for:
the feature you are having a problem with
the hardware/operating system you are using.
See Operating system and hardware limitations

Some features and/or hardware configurations may have a known limitation and workaround.

If you still cannot resolve the problem, check the Alias Product Support Center web sites for solutions to common problems:

www.autodesk.com/support

If you still cannot resolve the problem, contact Autodesk Technical Support.

Important: To receive support from Autodesk Technical Support you must have a valid Platinum Membership Contract and Customer Location Code.

For the latest support contact information, go to:

http://www.autodesk.com/support

NORTH AMERICAN SUPPORT CENTER
The North American Support Center provides support for different geographic areas. Americas
Areas covered	Hours of Availability
United States, Canada, Central and South America.	Weekdays: 3 AM - 10 PM EST Weekends: 6 AM - 6 PM EST
Area	Contact Number
U.S.A. and Canada, Toll-free	1-877-927-7478 Platinum members login on the technical support website for additional options.
Elsewhere in the Americas	1-416-362-8670
Europe, The Middle East, Africa, Australia and New Zealand. The North American Support Center also supports Europe, The Middle East, Africa, Australia and New Zealand.
Areas covered	Hours of Availability
Europe, The Middle East, Africa, Australia and New Zealand.	Weekdays: 9 AM - 4 AM CET, Weekends: 12 PM - 12 AM CET
Area	Contact Number
France, Toll-free	00 800 8708 7087
Italy, Toll-free	00 800 8708 7087
United Kingdom, Toll-free	00 800 8708 7087
Germany, Toll-free	00 800 8708 7087
All other countries, toll-free	++/ 800 8708 7087
Australia, Toll-free	00 11 800 8708 7087
New Zealand, Toll-free	00 800 8708 7087
Platinum Options	platinum members login for additional options.

ASIA PACIFIC SUPPORT CENTER
Please contact your local reseller for support.
Country/Company	Products Supported	Telephone
Bangladesh
Hong Kong and China
Jadason Technology Ltd.	All Products	852-2310-8989
India
Tata Elxsi	All Products	91 80 8411464
Rahul Commerce	Maya	91 20 4016246
Indonesia
PT Mitra BisInfo Utama	All Products	62-21-351-6588
PT Parametrik Nusantara	StudioTools	61 21 5606054
Japan
Sumisho Electronics Co., Ltd.	All Products	81-3-5217-5230
NGC Corporation	All Products	81-3-5423-5535
Software Too Corporation	Maya	81-3-5676-2197
Born Digital, Inc.	Maya	81-3-3257-0866
Silicon Studio Corporation.	Maya	81-3-5488-7423
I-Design	All Products	81-3-5413-6337
Malaysia
Caveman IT Services Sdn Bhd	Maya	603-780-8809
Caddcam Technology Sdn Bhd	StudioTools	603-56214316
Philippines
Sandz Distribution Philippines., Inc.	All Products	632-888-5757
Challenge Systems Inc.	Maya	63 2 892 3779
Singapore
Sandz Distribution Private Ltd	Maya	65-6741-1535
Sun Tze Communications Engineering Pte Ltd.	StudioTools	65-6846-8826
South Korea
Shinsegae I & C, Inc.	All products for commercial use	82-2-2193-1234
M-One Tech, Inc.	All products for educational use	82-2-508-5188
Thirdeye, Inc.	All products for design customers	82-2-3413-1610
CG Wave Inc.	Maya	82-2-55-6495
Rexsoft	Maya	82-2-707-8301
Taiwan
Origo Company Limited	All Products	886-2-87681688 ext 6931
Thailand
Comgraph Co., Ltd.	All Products	662-267-8132

Customer Error Reports

If AliasStudio terminates abnormally while you're working, or if you need to choose Save and Exit from the Start menu, we now provide an easy way for you to notify Autodesk of the problem you had. The following window opens.

Type in your email address, fill in a description of the workflow that caused the problem, and click Send Report.

The information will be used by Autodesk to analyze software problems.