Troubleshooting Printing Problems

Printers and plotters vary widely in how they function. Often, solving a problem is as simple as installing an updated print driver downloaded from the Internet. Sometimes a faulty cable can be a problem. Other times, the plotter requires that the paper be loaded in a different orientation.

It is a good idea to keep the Owner's Manual for your printer or plotter close at hand. Write inside the Owner's Manual the various phone numbers for technical support for that printer or plotter - for the original manufacturer and for your local dealer.

Chief Architect can print to almost any printer or plotter that supports printing graphics from Windows programs.

Testing the Printer

When setting up a printer for the first time, make sure that the test page prints properly. There is usually a Print Test Page button available in the Printer Properties dialog for that printer.

If the test page prints properly, try printing from Chief Architect. If there is a printing problem, make sure that you can print from a graphics program such as Windows Paint. If there is a problem printing the test page or printing from a different graphics program, the printing problem is probably unrelated to Chief Architect. Make sure that the latest printer drivers are installed, then solve the printing problem for the other programs. Once the printer prints properly from the other graphics programs, it should print from Chief Architect.

Help Database

For answers to frequently asked questions regarding printing and other topics, select Help> Visit Chief Architect Web Site and browse the Technical Support section of our Web site at www.chiefarchitect.com.

ChiefTalk

Another helpful source of information about printing and other topics is the Chief Architect user forum, ChiefTalk. Select Help> ChiefTalk to launch your Internet browser to this web site.