Please visit Encore's technical support knowledgebase at http://support.encoreusa.com and have the following information available:
Product name
Type of computer, amount of RAM, video card and system information
A description of the problem, including any error messages
A list of steps that lead to the problem
If you are unable to resolve your issue using the knowledgebase articles, you may contact us through email via our web form support section by clicking on the link to submit an Online Support Request.
If you contact us using our web-form, please remember to include the basic hardware details and we would also ask that you attach your "dxdiag" file.
To do this please:
Click Start.
Click Run.
Type dxdiag and click OK.
The DirectX diagnosis program should now start up. (This may take a few minutes.)
Click below on "save all information" and a file by the name of dxdiag.txt will be created.
You should save this to your desktop. While using our web form, you will be prompted to attach the file to your request. This will allow us to provide the best possible support regarding your system.
Unfortunately, we do not provide game play or “how-to” support on the products we distribute. Our tech support is limited to ensure that your software runs on your computer as designed. Many of our products have built in readme files or help files that accompany them. There is often helpful information and tips in these files. Beyond that, the Internet is a great resource for information.